Return Policy
Lost or Damaged Items:
If your order is damaged or missing item(s) listed on the packing slip upon arrival, please reach out to BLP within 48 hours of receipt at janikingsupport@boblillypromo.com for further instructions.
Bob Lilly Promotions offers a refund policy for any goods that are inadvertently lost or damaged in transit or otherwise produced incorrectly. If an order is damaged or produced incorrectly, BLP will replace or correct the order immediately. Please contact BLP with any issues regarding product(s) that may need to be returned within 14 days of receipt of your order.
Non-Stock Items (custom items made upon ordering):
Please note that Non-Stock, custom branded/embroidered products are not returnable.
In Stock Item Returns:
In Stock items are the only items that are eligible for return. For returns under $250, the return fee is $15.00; returns over $250, the return fee is $25.00. Please contact BLP with any issues regarding product(s) that may need to be returned within 10 days of receipt of your order at janikingsupport@boblillypromo.com. Further instruction will be given to return the merchandise. All returns MUST have an RA# on the box. All credits will be issued after the goods have been received, inspected for quality, are found to be unworn and in resalable condition. Returns are not eligible after 10 days of receipt of the order.
I can’t find the product I need or I need to place a custom order.
Please contact JaniKing Support at 214-231-3747 or by email at janikingsupport@boblillypromo.com. in regard to any special order requests.
What if the item I want to purchase is out of stock?
In most instances, items will be replenished within 2 weeks for domestic items and 6-8 weeks for custom overseas items. All items have a message on their individual page indicating it is a domestic or overseas item. To obtain a detailed update on a specific, please email JaniKing Support at janikingsupport@boblillypromo.com.
When will my order be delivered?
You can expect your order to deliver 7 -14 days after purchase. An exception to this would be if a item is temporarily out-of-stock or backordered. In this case, Customer Service will contact you regarding the expected delivery time.
How will I know if my order was properly entered?
All completed orders can be reviewed in your dashboard.
I need to cancel my order - what do I do?
Please contact Bob Lilly Customer Service within 1 hour during normal business hours (8:30am - 5:30pm) Monday - Friday. After hours or on the weekend, please send an email to Customer Support at janikingsupport@boblillypromo.com.
I'm an approver and I need to approve an order?
If you are a manager and need to approve an order, you will need to log into your dashboard to approve the order. A reference guide can be found at this link.
Why was I charged a handling fee?
The handling fee is charged for the picking, packing, and packaging of the order. (includes: box, tape, labor, packing slip, data entry).
Will I be charged Sales Tax?
Only those online orders originating from within Texas are subject to sales tax.
Who do I call if I have a question?
For specific product information or with any questions regarding access or how to use the Online Store, please contact Bob Lilly Customer Service at 214-231-3747.
** Please verify your shipping address is correct, incorrect addresses including missing suite #'s are subject to a $19.50 address correction fee. Shipments made by UPS to a residential address may be left on doorstep if nobody is home to sign for the package. Bob Lilly Promotions does not take responsibility for orders that are missing once UPS marks the order as delivered.
Discount Order Opportunities - Group & Bulk Buying:
1. Bulk Buying: Bulk Buys are larger quantity purchases which meet and/or exceed the minimum quantity to purchase by a supplier. These larger opportunities would be facilitated directly from the supplier and delivered to the Jani-King ordering party and would circumvent all the fulfillment fees associated with purchasing through the store.
2. Group Buying: This is the same premise as a Bulk Buy, but takes into consideration multiple departments, locations, or branches “teaming up” on an order to meet the minimum order quantity or volume discount.
(EX: If you need 50 shirts, but there is a significant discount at 100 – you could team up with another department, branch, or location to get to the 100 units to take advantage of the price break)
Jani-King Owners and Staff:
Thank you for your continued business and partnership with Bob Lilly Promotions (BLP). We greatly value our relationship with you and continue to strive to provide you with excellent customer service, quality products and competitive pricing.
In 2020, in order to be the very best partner we could be for Jani-King, BLP “froze” its pricing during the pandemic, even while experiencing significant increases from our own suppliers. In fact, the program pricing for Jani-King’s uniforms has not increased since 2018. At this time however, due to significant and continued rising costs of goods and services, we must implement an increase in Jani-King’s program pricing. Despite our diligent efforts to control and minimize any increases in the cost of apparel for Jani-King, the rising costs and four-year absence of an increase are reasons for implementing updated pricing at this time.
To offset the increase, even though there is continued unpredictability in supply chains and pricing remains elevated, there may be opportunities for cost-savings through “bulk-purchases” or “group buying.” Please contact your BLP representative (Amanda Wright – awright@boblillypromo.com) to inquire about options that may allow us to provide your products at a significant discount.
Please be assured that we will continue to negotiate the very best pricing we can on your behalf, but we must also select supply partners who will deliver product on time, have available inventory, and deliver quality products consistently.
We appreciate your continued partnership, business, and support.
Sincerely,
Bob Lilly